UX Researcher - Customer Discovery (m/f/d)
UX Researcher - Customer Discovery (m/f/d)
UX Researcher - Customer Discovery (m/f/d)
UX Researcher - Customer Discovery (m/f/d)
TDK Management Services GmbH
Halbleiter, elektronische Bauteile
München
- Art der Beschäftigung: Vollzeit
- 63.500 € – 82.000 € (von XING geschätzt)
- Vor Ort
UX Researcher - Customer Discovery (m/f/d)
Über diesen Job
As the UX Researcher-Customery Discovery, you will focus on customer discovery and act as the voice of the customer across our internal startup incubation program. Your core mission is to ensure that every venture we build is grounded in real customer needs, motivations, and pain points. Partnering closely with founder teams, UX Designers, and product leads, you will define, test, and optimize customer journeys from early discovery through problem-solution fit. You will embed a strong customer-centric mindset into early stages of venture creation, translating insights into clear guidance that shapes product strategy, experience design, and business decisions.
UX Researcher - Customer Discovery (m/f/d)
Your responsibilities
- Plan and execute end-to-end customer research and testing strategies for early-stage ventures, including proper documentation and knowledge management
- Design and run qualitative research (Interviews, usability testing, surveys, analytics, focus groups) to uncover customer needs, pain points, and expectations
- Develop qualitative testing frameworks, test scripts, Jobs-to-be-done, personas and customer journeys
- Synthesize research findings into actionable recommendations
- Own and execute recruiting strategies to identify and engage suitable interview and testing participants
- Support UX Designers on storyboards, early concepts, and rapid prototyping to validate business hypothesis
- Advocate for design-thinking in user-centric approaches and ensure customer perspectives are consistently integrated into incubation workflows
- Coach and support founder teams through workshops and hands-on sessions on customer discovery, market research, and customer empathy
- Foster a culture of continuous learning, experimentation, and iteration driven by customer feedback
Your qualification
- You have successfully completed a degree in Innovation, design and/or user experience, Business Administration or equivalent professional training. Master degree is a plus.
- Strong proficiency in design thinking and agile frameworks
- 3+ years of professional experience in a similar position, ideally in startups, venture studios, incubators, or innovation teams
- Deep knowledge of qualitative and mixed-method research (e.g., interviews, usability testing, surveys)
- Comfortable supporting UX Designers in rapid prototyping with a deep working knowledge of prototyping and testing tools (e.g., Figma) as well as pitch deck design
- Demonstrated experience facilitating workshops and sessions and coaching founder teams on customer-centric thinking
- Flexibility, resilience, a positive mindset and a dynamic environment do not cause you any difficulties
- Fluent in English. Japanese knowledge is a plus.
Who we are
TDK Corporation
TDK Corporation is a world leader in electronic solutions for the smart society based in Tokyo, Japan. Built on a foundation of material sciences mastery, TDK welcomes societal transformation by resolutely remaining at the forefront of technological evolution. It was established in 1935 to commercialize ferrite, a key material in electronic and magnetic products. TDK’s comprehensive, innovation-driven portfolio features passive components such as ceramic, aluminum electrolytic and film capacitors, as well as magnetics, high-frequency, and piezo and protection devices. The product spectrum also includes sensors and sensor systems such as temperature and pressure, magnetic, and MEMS sensors. In addition, TDK provides power supplies and energy devices, magnetic heads, software and more. These products are marketed under the product brands TDK, EPCOS, InvenSense, Micronas, Tronics, and TDK-Lambda.
TDK focuses on demanding markets in automotive, industrial and consumer electronics, and information and communication technology. The company has a network of design and manufacturing locations and sales offices in Asia, Europe, and in North and South America. In fiscal 2025, TDK posted total sales of USD 14.4 billion and employed about 105,000 people worldwide.
- Metalworking and electrical industry
- 30 days' vacation entitlement
- Additional vacation pay
- Payments to employees' retirement savings plans
- Special payments pursuant to collective bargaining agreements
- Verified childminders
- Liability insurance included
- Short notice booking
- Occupational medical care
- Healthcare advice for business travel
- First aid
- Eye tests
- Vaccinations
- Advice on Reintegration into the workplace after a prolonged illness
- Advice on Difficulties at the workplace
- Advice on Personal and family-related challenges
- Advice on Nursing care for relatives
- Employer-funded defined-contribution benefit plan
- Cut-price fitness studio membership
- Subsidized by the employer
- Through salary conversion
- Over a period of 36 months
- Mandatory insurance including a mobility guarantee
- Central location near the Ostbahnhof station
- Very good links to rail, commuter rail, subway and bus services
- Subsidy for public transportation passes