You are interested in the position as Service Owner (all genders) Subscription Management at SYSKRON GmbH?
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Please note that the position is only available to applicants from Germany.
The language requirements for this position are: German - Fluent, English - Fluent.

Your favourite drink? Regardless of what it is – it could well be that it was manufactured with the aid of our digitalization solutions.

Syskron GmbH is a proud part of Krones.digital – an international community of digital experts within the Krones Group. We are fans of cutting-edge technologies and develop innovative services and solutions that are used in every fourth beverage bottle worldwide. We are all united by the mission to do more than just tick boxes on to-do lists: We want to create real added value for our customers and optimise beverage and liquid food production wherever there is still room for improvement, thereby making our contribution to a sustainable and better future.

As Service Owner (all genders) Subscription Management, you are responsible for a part of our service portfolio and ensure that the service you are responsible for meets the expectations and requirements of customers and internal stakeholders.

Activities

• You are responsible for the entire lifecycle of our subscription services, which are provided to our customers. 
• You coordinate all activities required to provide and further develop the service.
• You monitor the performance of the digital service, analyze weaknesses and identify optimization potential.
• You implement improvement measures to increase the efficiency and quality of the service.
• You act as a central interface between the technical team, the development department and other internal stakeholders to ensure effective and efficient service delivery.
• You define, maintain and prioritize the service roadmap to align the service with business requirements and strategic goals.

Requirements

• You have a degree in (business) informatics, engineering or a comparable qualification.
• You have extensive professional experience in IT management, preferably in a service owner or similar role.
• You have in-depth knowledge of IT service management according to ITIL (certification is an advantage) and ideally have experience in using Salesforce.
• You have extensive knowledge of implementing ITSM frameworks such as ITIL and are experienced in integrating ITSM systems into existing application and tooling environments.
• You have experience in commercial and business aspects, including pricing, market analysis and business strategy development.
• You have excellent communication skills and the ability to coordinate both technical and non-technical stakeholders.
• You are fluent in both German and English.

Application Process

• In our recruiting process, you will get to know your potential hiring manager as well as one of our HR colleagues in a first online interview.
• In the next step we conduct a second interview (again online) during which you will also have the possibility to get to know your potential colleagues in a meet-the-team.
• Then we will have a short final step to specify all the important general conditions so you can start smoothly here at Syskron ;-)

About the Company

Your favourite drink? Regardless of what it is - it could well be that it was manufactured with the aid of our digitalization solutions.

Why? Because Syskron GmbH is a proud part of Krones.digital - an international community of technology enthusiasts within the Krones Group. We are all united by one great mission: to lead the beverage and food industry into a sustainable future and to optimize production wherever there is still room for improvement.

How do we achieve this? With people who are passionate about their ideas and want to build something big together. With a managing director with whom you are on first name terms. With creative freedom and an inspiring working environment. And last but not least: with really wonderful people.