Description

The Mission: Customer Service is undergoing its biggest shift in decades. We are helping Swiss businesses move from traditional contact centers to the Agentic Enterprise, where autonomous AI agents and humans work together.

We are looking for an Account Executive to specialize on Agentforce Service to lead this transformation. You will cover a territory of Enterprise and/or Commercial accounts in Switzerland, acting as the strategic overlay to our Core Account Executives. You do not just sell a product; you sell a new way of operating.

Your Role: The Service Strategy Lead: You are the Subject Matter Expert. While the Core AE owns the broad customer relationship, you own the Service domain.

• Drive the Strategy: You partner with Core AEs to identify Service opportunities within their accounts. You provide the deep expertise needed to unlock these deals.

• Sell Agentforce: You articulate how our AI platform resolves routine cases autonomously and empowers human agents to focus on high-value work.

• Orchestrate the Win: You lead the Service-specific deal cycle. You coordinate Solution Engineers, Customer Success, and Partners to prove value and close the business.

• Build the Pipeline: You analyze your territory to find untapped potential in customer service, contact centers, and field service operations.

Who You Are: We hire for potential and expertise, not just a specific job title. We are looking for one of these three profiles:

• The SaaS Seller: You have sold complex SaaS solutions. You know how to navigate complex software deals and want to sell the market-leading platform.

• The Implementation Expert: You come from a System Integrator or Consulting background. You have implemented Service Cloud (or a competitor) and want to pivot your technical expertise into a commercial role.

• The Industry Practitioner: You have managed a Customer Service function or led a transformation project on the client side. You understand the buyer’s pain because you used to be the buyer.

What You Bring

• Native/Fluent German and English: Mandatory for this market.

• Consultative Mindset: You can explain complex AI concepts to a C-Level executive in simple business terms.

• Collaboration Skills: You thrive in a team setting. You know how to build trust with internal partners to drive a joint strategy.

• Resilience: You can manage multiple active cycles and prioritize your time effectively.