We are looking for an Application Support Specialist (all genders) to join our team and provide comprehensive technical assistance for our software solutions. In this role, you will be the direct point of contact for our users, primarily IT professionals, helping them navigate complex applications and resolve technical challenges. You'll focus predominantly on 2nd-level support via our helpdesk systems, handling queries in both English and German, and will also contribute to 3rd-level support in close collaboration with our software development team.

• As part of the Global Technical Support team, you will provide our international customers 2nd to 3rd level technical support in English as well as escalated 1st level support.
• 3rd level support may be in close cooperation with our software development team
• You will work closely with your technical support counterpart teams in Americas & APAC
• You will handle technical consultation (via ticket system, chat, phone, and remote online session) about PRTG in varied context, including trial users, customers, and partners
• When required, you will participate in the feature request process, focus topics, company-wide strategic projects, and initiatives
• Intensive error analysis based on log files, screenshots and snapshots

• You already have professional experience as a system administrator or network engineer
• You are trained in network, IT or system administration or you are an IT specialist or have a comparable background
• It is easy for you to empathize with the daily challenges of our customers
• You are familiar with network protocols such as SNMP, SSH, Flow and WMI
• You are fluent in German and English (C1 or native); knowledge other languages is a big plus
• Ideally, you also have experience with IoT, products such as VMware, Cisco IOS, and NetApp or you are well versed in script programming or Powershell

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a familiy-friendly environment
• Permanent employment contract at our headquarters in Nuremberg
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Subsidized germany-wide jobticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
• We actively support your health by funding membership of the Urban Sports Club
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees