Customer Service (all genders)
Customer Service (all genders)
- Art der Anstellung: Vollzeit
- 47.500 € – 60.500 € (von XING geschätzt)
- Vor Ort
- Aktiv auf der Suche
Customer Service (all genders)
Über diesen Job
To support our customer engagement in North, Central and South America, we are looking
for an energetic and highly motivated Customer Service Representative. As a true
professional, you will manage our existing customers via email, phone or chat, informing
them of product developments and offers, and advising them on our licensing models and
our subscriptions.
for an energetic and highly motivated Customer Service Representative. As a true
professional, you will manage our existing customers via email, phone or chat, informing
them of product developments and offers, and advising them on our licensing models and
our subscriptions.
YOUR TASKS
- Qualifying and processing of incoming inquiries regarding our products and licensing by e-mail, chat, and phone
- Creating quotes and processing orders for direct customers and Channel Partner
- Close coordination with the global Customer Service, as well as with our international Sales colleagues and Account Executives
- Clarifying and processing inquiries about cancellations, invoices, general billing, and sales taxes
- Carrying out software activations and managing license data and subscription management
- Maintaining customer data, e.g. in our internal CRM and e-commerce systems
YOUR PROFILE
- You have at least 2 years of experience and proven competence in working with customers throughout the entire sales cycle in customer care, support or inside sales, ideally in the Americas and in the software industry
- You are interested in IT and good at understanding technical contexts.
- Must be fluent in both Spanish and English languages.
- Further language skills are highly welcome, including Portuguese.
FACTS FOR YOU
- We produce an excellent software that is loved by its users as shown by our 97% customer satisfaction rating, and is recognized worldwide as one of the best-known products in the area of network monitoring
- A great working atmosphere in an enthusiastic international team with flat hierarchies
- Innovative and creative work environment with plenty of room for new ideas
- You can rely on the team, spread all over the world and in Germany, and expect to be supported in your daily tasks
INTERESTED?
Make it easy for yourself and use the application button below.
Your contact person for this great jobs is:
Lauren Donnelly
contacthr@paessler.com
And at the end, a very important note:
For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!
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Unternehmenskultur
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150 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Paessler GmbH als modern.Der Branchen-Durchschnitt geht übrigens in Richtung modern