As Enterprise Customer Success Manager (all genders) you are accountable for nurturing and expanding the partnership with our Enterprise customer base, ensuring your customers achieve their desired outcomes while using our products and services. You are perceived as a trusted adviser for your customers who engage with them, acutely assesses their needs, strategically aligns the use of your products and services to achieve those needs, and ensure that the customer attains their expected outcomes by tactically and proactively taking actions all along the way.

You will be managing complex accounts, driving customer satisfaction, and contributing to the overall success of the company. You are a PRTG products master which allows you to answer questions and concerns from your customers.

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For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!