Are you passionate about helping people and thrive on building meaningful customer relationships? Do you enjoy working in a fast-paced, international environment where your communication skills really make a difference? If yes, we’d love to meet you!

We’re on the lookout for an enthusiastic and driven Customer Service Representative (all genders) to join our EMEA team. In this role, you’ll be the friendly face (or voice!) of our company—supporting and advising our customers via email, phone, or chat. You’ll guide them through our latest product developments, explain our licensing models, and help them make the most of our subscription offerings.

Please note that our new colleague for this position must be residing in Germany permanently. The working model will be optionally remote or hybrid. You have the option to work from our headquarter in Nuremberg at any time.

• Handling and qualifying incoming inquiries about our products, licensing, and subscriptions via email, chat, and phone
• Preparing quotes and processing orders for both direct customers and our Channel Partners
• Collaborating closely with our global Customer Service team, international Sales colleagues, and Account Executives
• Managing inquiries related to cancellations, invoices, billing, and sales taxes
• Supporting software activations, managing license data, and overseeing subscriptions
• Keeping customer data accurate and up to date in our CRM and e-commerce systems

• Fluency in both English and German is a must; any additional languages are a big plus!
• Ideally at least 2 years of experience in customer care, support, or inside sales— big plus if this experience comes from within the software industry and EMEA region - but we are also looking forward to applications from juniors that want to contribute to the teams' success
• A solid understanding of sales cycles and a passion for providing outstanding customer experiences
• An interest in tech—you’re comfortable navigating technical information and explaining it clearly

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a familiy-friendly environment
• Permanent employment contract at our headquarters in Nuremberg
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Subsidized germany-wide jobticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
• We actively support your health by funding membership of the Urban Sports Club
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees