Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Job Overview

The Senior Director, Global Services Repair provides strategic leadership and oversight for governance frameworks across our global repair operations. This role is pivotal in establishing and maintaining robust structures that ensure compliance, accountability, and alignment with corporate policies, regulatory standards, and ethical practices. The leader will drive the development and enforcement of global standards, policies, and performance metrics, ensuring transparency, risk mitigation, and continuous improvement across all repair centers. A key responsibility of this role is to foster a culture of integrity, quality, and operational accountability. The leader will mentor and support regional leaders and cross-functional teams, ensuring they have the tools and guidance to uphold governance standards and contribute to a high-performing, compliant, and customer-focused organization.

• Establishes and maintains a global governance framework for repair services, including policies, procedures, and controls that ensure compliance with internal standards and external regulations (e.g., ISO, FDA, CE, R2, WEEE).
• Leads audits and assessments to evaluate adherence to quality, safety, and regulatory requirements, identifying gaps and driving corrective actions across global repair centers.
• Defines and monitors KPIs, such as compliance rates, audit findings, risk mitigation effectiveness, and policy adoption, using data analytics to inform decision-making and continuous improvement.
• Partners with operational, quality, legal, and compliance teams to ensure alignment of global practices with business objectives and regulatory expectations.
• Oversees the development and implementation of training programs to ensure global teams understand and adhere to policies and ethical standards.
• Drives standardization and harmonization of repair documentation, reporting, and quality assurance practices across regions to ensure consistency and transparency.
• Leads governance-related communications with internal and external stakeholders, including executive reporting, risk disclosures, and compliance updates.
• Supports strategic initiatives by providing insights and risk assessments for new repair capabilities, technologies, or geographic expansions.
• Fosters a culture of accountability and ethical leadership, promoting a strong sense of ownership, compliance, and continuous learning within the global repair organization.

• A strong knowledge and demonstrated experience in Services Repair, Services Operations, Field Services or Engineering.
• Brings a minimum of 15 years of experience in service operations roles, including at least 5 years in senior-level positions within a repair environment.
• Exhibits a profound understanding of service operations requirements, repair, and fulfillment frameworks.
• Demonstrates proven expertise in repair processes and reverse logistics.
• Capable of influencing, growing, and developing high-performance teams through indirect management, building and sustaining trust, and engaging effectively with both internal and external stakeholders.
• Possesses strong relationship management skills, essential for building trusting relationships with cross-functional and regional/field stakeholders.
• Results-oriented with excellent data-analysis and problem-solving skills, driven by customer satisfaction and value creation.
• Holds a Master’s degree or equivalent experience.
• Exhibits exceptional leadership skills with a proven track record of persuading others through both written and spoken communications, adept at managing resistance.

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations