The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to: Associate Director of Operations (ADO)

Direct Reports: All center positions except quality personnel

RESPONSIBILITIES:

· Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.

· Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.

· Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.

· Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.

· Escalate quality concerns to the Associate Director of Operations.

· Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.

· Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.

· Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.

· Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.

· Manage local marketing and advertising activities to ensure understanding of promotional goals.

· Represent the center in the local community and with local partners, vendors, and media outlets.

· Safeguard the confidentiality of all employees, donor, and center information.

KEY DELIVERABLES:

· Reduce operational waste, losses, and variability by implementing lean practices.

· Enhance digital and operational capabilities aligned with CSL’s roadmap.

· Foster a world-class environment for employees, donors, and communities.

· Ensure safety through rigorous quality control, donor screening, and safety audits.

JOB SPECIFICATIONS:

Education

· Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience

· Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.

Additional Requirements

· Knowledge of industry regulations and compliance practices

· Proficiency in English (written and verbal)

Physical and Mental Requirements

· Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.

· Standing and walking required up to 100% of the time.

· Occasional overnight travel (up to 10%).

· Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.

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