• Hotel/Restaurant: The Plettenberg
• Department: Front Office
• Location: Plettenberg Bay, Garden Route, Western Cape, South Africa

Minimum Experience or Qualification

• +5 years’ experience in a five-star property
• Good knowledge of OPERA Cloud hotel management system
• Proficiency in English (oral and written)
• Good knowledge of MS Office, particularly Excel and Word
• Good organisational and multitasking abilities
• Computer literacy
• Excellent communication skills
• Good numeracy skills
• High level of English proficiency
• Must be motivated, enthusiastic, and energetic, a team player, with a positive attitude.
• Willing to work shifts as well as able to work under pressure.
• Own transport preferable

Key Performance Objective

• Supervise and control all Front of House areas to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits.
• Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP and this is always adhered to.
• Ensuring that all charges are correctly entered on the guests bill and that this is always up-to-date.
• To carry out or ensure that regular on-the-job-training is taking place to agreed standards.
• To act as Duty Manager when required
• Ensuring accurate and timeous submission of all reports and administrative work
• To prepare and submit on the required format annual budgetary information as required.
• To monitor trends within the industry and make suggestions how these could be implemented.
• Train, supervise and support office staff, including receptionist and duty managers.
• Schedule shifts
• Ensure timely and accurate guest service.
• Ensuring the front desk provides a professional and friendly service for guests.
• Dealing with guests, including handling complaints when they come to the desk.
• Troubleshooting emergencies and liaising with other departments

Application

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