• Hotel/Restaurant: The Plettenberg
• Department: Food & Beverage
• Location: Plettenberg Bay, Garden Route, Western Cape, South Africa

Job Summary

Minimum Experience and Qualification Required:

• Grade 12
• Post matric hotel school qualification would be advantageous
• 2-3 years’ experience in a 5-star hotel restaurant or similar environment
• Computer literacy
• Good understanding of the micros point of sale system
• Previous leadership role
• Excellent communication skills
• Good numeracy skills
• Good wine knowledge
• High level of English proficiency
• Ability to plan in advance
• Ability to train and develop a team
• Must be motivated, enthusiastic, and energetic
• Must be a team player, with a positive attitude
• Must be willing to work shifts
• Must be able to work under pressure
• Own transport preferable

Key Performance Objectives

• To manage service delivery to guests in all areas of the Food & Beverage in the Hotel,
• To supervise staff effectively,
• To ensure that all guest areas are set to the operating standards of the hotel i.e. pre Breakfast, lunch, dinner and other F&B events,
• Ensure that the restaurant is clean at all times and that sufficient mise-en-place and food and beverage stocks are available,
• To ensure prompt, professional and courteous service at all times,
• Ongoing training to meet SOPs is maintained,
• Billing documentation is completed accurately with correct names and signatures and posted correctly,
• Liaison is maintained between The F&B Manager, his assistant and the Executive Chef,
• To ensure smooth facilitation between the pass and waitrons,
• A high standard of guest liaison is maintained and that complaints and compliments are dealt with immediately and efficiently,
• Work area of point of sale is clean and hand over procedures are correctly completed,
• Cash float is checked on a daily basis,
• Good knowledge of the menu,
• Good cocktail and beverage knowledge,
• Ensure beverage service delivery is prompt, to the set standard and in line with training,
• Ensure that each guest receives consistent services and products,
• Ensure all cutlery and crockery is cleaned to the set standard. Record and discard C&C not to standard / chipped,
• Get to know your regular guests and ensure you treat them like family,
• Constantly check all FOH and BOH areas are clean, organized, neat and tidy ensuring relevant department are notified if not so thus ensuring the Hotels standards are not compromised, and
• Assist in completing weekly cutlery, crockery and glassware stock takes.

Application

• For more information and to apply for the position please send your CV to hr-admin@plettenberg.co.za no later than Monday 25th August 2025.

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