Supply Chain Operations Specialist (m/w/d)

Workload : 100%

Location : Rotkreuz
info: travel activities occasionally to nearby areas (ex. Germany)

Your Responsibilities:

Order Management and Monitoring:

• Monitor and execute transactions in SAP S/4HANA and Fiori Apps related to global order management processes to ensure accuracy and efficiency, focusing on third-party customer processes
• Coordinate order related activities to ensure alignment with critical deadlines

Customer and Supplier Support:

• Act as the single point of contact (SPOC) for third-party customers and other stakeholders involved in the ordering process
• Collaborate with internal stakeholders to swiftly resolve complex inquiries and ensure business continuity
• Engage with third-party customers to effectively address and resolve their inquiries, requests, and concerns in a professional and timely manner

Exception Handling and Compliance:

• Provide robust exception handling, offering guidance to third-party customers for manual, country-specific steps required for import and customs clearance
• Ensure global compliance with import/export regulations, trade management guidelines while aligning with company policies and legal standards
• Analyze and handle various exceptions such as specific shipping instructions, quality and logistics complaints, general shipment issues and the monitoring of data logger reports

Regulatory Compliance and Documentation:

• Ensure daily processes comply with regulatory requirements and support audit-readiness through detailed record management
• Maintain and update end-to-end process documentation, including working instructions and internal procedures

Data Analysis and Reporting:

• Generate and analyze regular SAP GUI and and Fiori reports to provide actionable insights for internal stakeholders, external vendors, and customers

Your Profil:

• Basic education in a commercial or technical sector with additional studies in supply chain management or import/export or related fields
• At least 3-5 years of relevant working experience after apprenticeship required
• Proven experience in order management processes, logistics, and supply chain operations
• Experience in a Life Sciences company (ie.: Pharmaceuticals, Diagnostics, Medical Devices) is a plus
• Familiarity with r egulatory compliance requirements and processes (For example: legal papers and regulatory documents)
• Accuracy and attention to detail, especially when managing time-sensitive financial bookings
• Experience with and knowledge of SAP SD & MM as well as analysis tools (e.g., Excel, gSheets, etc.)
• Effective communication skills to handle customer and supplier interactions
• Fluency in both German and English , complemented by excellent organizational, multitasking, and teamwork abilities, and an open-minded approach to new methods