The company

Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport. Longines sponsors over 40 sporting events every year, including the commonwealth game and various horse racing events including Royal Ascot.

Job description

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Longines products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.
• Follow airport security checks, where necessary, and all BAA/Heathrow guidelines.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Profile

This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR at your annual appraisal. As such please contact your manager or HR if you have any queries in relation to your job description.

Professional requirements

Key Skills

Essential

• Experience in the Retail Industry at a sales advisor level.
• Preferably from a watch/jewellery, or prestige retail back ground.
• Must have an understanding of luxury retail.
• Must enjoy their work and have a natural passion for Longines, watches in general, or selling in a luxury retailer.

Preferred

• Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
• Have experience dealing with international customers.
• Ability to communicate in other languages for example, Mandarin or Arabic.