We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary & Role Information:

We are looking for a proactive and quality-driven Knowledge Management Associate to support local delivery teams by ensuring consistent, secure, and high-quality documentation practices. In this role, you will work closely with subject matter experts, delivery managers, and the Sovereign Cloud Security team to uphold documentation standards, ensure adherence to workflow processes, and contribute to operational excellence.

The ideal candidate will serve as a key enabler for the local delivery teams—helping them capture, structure, and maintain knowledge that supports efficient, secure, and consistent service delivery

What you'll do:

• Support Local Delivery Teams: Act as a point of contact for knowledge management within Sovereign Cloud Technology and Delivery, helping them structure and maintain accurate and usable documentation.
• Ensure Documentation Quality: Review and refine content from technical experts to ensure clarity, consistency, completeness, and alignment with defined standards.
• Align with Security Requirements: Collaborate with the Security Officer to ensure all documentation complies with applicable security policies and procedures.
• Enforce Workflow Adherence: Ensure that documentation follows the established creation, review, and approval workflows to maintain process consistency and accountability.
• Maintain Delivery Timelines: Monitor and coordinate documentation tasks to ensure timely completion in line with project and operational deadlines.
• Promote Operational Excellence: Identify gaps or inefficiencies in knowledge practices and propose improvements to enhance delivery performance and consistency.
• Support KM Tools and Processes: Guide teams in using KM platforms (e.g., SharePoint, Confluence) effectively and contribute to the optimization of those tools.
• Foster Knowledge Sharing Culture: Encourage collaboration and best practice sharing across teams to support continuous improvement and knowledge reuse.

What you bring:

• Experience in knowledge management, technical writing, or process documentation—ideally in a service delivery or operations environment.
• Basic understanding of ITIL concepts.
• Strong attention to detail with excellent editing and documentation review skills.
• Ability to work closely with local delivery teams, technical experts, and cross-functional stakeholders.
• Proven ability to manage multiple tasks and meet delivery timelines in a fast-paced environment.
• Familiarity with common KM tools (e.g., Confluence, SharePoint) and Jira

Good to have:

• Experience working in a security-compliant or regulated environment.
• Exposure to operational excellence, service delivery, or continuous improvement initiatives.
• Familiar with Comala Document Management.

Meet your team:
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP recently decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Sector and regulated industries. The newly created Sovereign Services & Delivery (SS&D) business unit is part of SAP Customer Services and Delivery board with responsibility across the relevant Sovereign Cloud portfolio of SAP. Sovereign Services & Delivery is collaborating closely with all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435281 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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