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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We are looking for an accomplished IT Technology Services Expert who is well versed in delivering consistent, high-quality results to join our Global Cloud Operations team. You will contribute to SAP's global strategy by supporting our customers with their cloud adoption journey as part of the SAP Global Cloud Operations team.

What you`ll do

• You will represent SAP Global Cloud Operations in front of major SAP customers in the region MEE for technology and operations topics i.e. the face of SAP Global Cloud Operations.
• In this role you will be responsible for technical and architectural discussions with the customer spanning the entire SAP technology stack, HA-DR topics and hyperscaler components as maybe applicable to the customer.
• Support the operation of technical system landscapes according to contractual obligations of uptime ensuring stable business operations for customer.
• Co-ordinate and support customer software maintenance tasks (bundled software patches, one off patches/upgrades)
• Identify critical issues affecting customer landscapes, define action plan, and drive the resolution process. Lead root-cause analysis for high-severity issues and escalations impacting customer business operations.
• Drive Capacity planning and system performance benchmarking exercises wherever applicable.
• Drive improvements that increase stability, quality, and maintainability of customer landscapes with a goal to improve customer satisfaction. Collaborate with other SAP units on topics affecting assigned customer.
• Serve as customer’s trusted advisor and their voice within SAP Global Cloud Operations

What you bring

• Minimum 15+ years of SAP Technical Administration experience (Preferably in the domain of SAP Netweaver / SAP HANA)
• Hands on experience with SAP HANA or DB6/Sybase ASE.
• Sound knowledge of SAP S/4HANA architecture and S/4HANA related migration paths and tools.
• Exposure to hyperscaler technologies & hand on experience in working with either one of Azure/AWS/GCP.
• Experience in managing customer landscapes and regular software maintenance activities.
• Ability to Own, Lead and coordinate operational tasks, escalations, process improvements. Excellent problem-solving skills.
• Knowledge and experience of Operational planning/Change Management / Problem management principles.
• Excellent communication & presentation skills in English, German Language is a PLUS.

Nice to Have

• Linux knowledge – especially dealing with interactions of SAP software with the operating system.
• Experience working at an SAP customer location.
• Exposure to AI fundamentals.