You are interested in the position as Customer Service Expert - Benelux at Ledlenser GmbH & Co. KG?
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Please note that the position is only available to applicants from Germany and other EU countries.
The language requirements for this position are: German - Conversational, Dutch - Native speaker.

As a Customer Service Expert (f/m/d), you ensure smooth processes and a high level of customer satisfaction with your strong service mindset and organizational skills. You are the first point of contact for our customers and connect Sales, Field Sales, Key Account Management, E-Commerce and Supply Chain to deliver excellent end-to-end service.

Activities

• Serve as the main contact person for our Benelux customers, providing timely and effective support
• Handle customer inquiries, quotations, and orders throughout the entire process
• Coordinate order processing, delivery scheduling, and invoicing
• Serve as a communication hub between customers and internal departments
• Identify and implement process improvements to enhance efficiency and satisfaction
• Support system updates, database maintenance, and reporting activities
• Participate in cross-functional projects and system implementations

Requirements

• Several years of professional experience in administrative or office-based roles, ideally within sales administration or wholesale and foreign trade
• Confident use of MS Office and ERP systems
• Fluently in Dutch, very good skills in German (B2) and English (B2); French is a plus
• Strong communication, organizational, and analytical skills
• Customer-focused mindset with a proactive and solution-oriented attitude

Team

We are an international team in an international company.

Application Process

If we find your application exciting, we will invite you to an initial team call. This usually lasts only 30 minutes and serves as an opportunity to get to know each other. Here you will have the chance to ask questions to find out whether this could be a good fit for you.

If both sides have a positive impression after the Teams call, we will invite you to a personal interview here in our office. Then we will have significantly more time.

For the second interview, we have prepared a case study, which we will send to you in advance. We also see this case study as a basis for discussion so that we can delve deeper into specific areas. In addition, you will also get to know as many colleagues from your future team as possible.

About the Company

Wir sind einer der weltweit führenden Hersteller von portablem Licht. Lampen von Ledlenser sind „Engineered & Designed in Germany“ und überzeugen durch Innovationen, Leistung und

Langlebigkeit. Unser Portfolio reicht von Taschenlampen über Stirnlampen bis hin zu Laternen, Arbeitsleuchten und Baustrahlern. Unsere Kunden kommen aus der Industrie und dem Handwerk. Aber auch privat bringen wir dich durch höchste Qualität und Innovationen zum Strahlen. Egal ob zu Hause, beim Sport oder bei Outdooraktivitäten – auf unser Licht kannst du dich verlassen. Insgesamt beschäftigt die Ledlenser Gruppe rund 700 Mitarbeiter weltweit. In unserem Firmen-Hauptquartier in Solingen arbeiten etwa 140 Mitarbeitende in einem modernen Arbeitsumfeld mit flachen Hierarchien und guten Entwicklungsmöglichkeiten. Verantwortungsbewusstsein leitet dabei unser Handeln - sowohl im Kontakt mit Menschen als auch in Bezug auf unsere Umwelt. Wir sind immer auf der Suche nach klugen Köpfen, die unser Unternehmen mit zündenden Ideen weiterbringen.