Expert (m/f/d)

LOCATION: Stuttgart, Munich (hybrid remote possible)

START: Immediately

Blockbrain is an innovative DeepTech startup, backed by leading VCs, that is revolutionizing the way companies manage their knowledge. Our mission is to help companies leverage their most valuable competitive advantage – their pooled knowledge – while ensuring the highest level of data security. Our platform "Knowledge Bots” combines state-of-the-art AI with extensive data processing technologies to make knowledge efficiently available in teams and automate work processes. As a no-code SaaS solution, our platform enables customers to create personalized knowledge bots without technical expertise – we call this Knowledge Process Augmentation (KPA). Founded by a team of serial entrepreneurs and technology experts, Blockbrain is characterized by expertise in AI, B2B SaaS, big data, process automation and cybersecurity. Our security-first philosophy enables us to provide pioneering support to companies in utilizing and securing their intellectual capital in a data-driven world.

We are looking for an ambitious problem solver and results-oriented Client Success Manager & Solution Expert to maintain and grow relationships with our most valuable clients, mainly mid-sized companies in the DACH region. You will play a critical role in understanding client needs, proposing customized solutions, leveraging extensive product knowledge and ensuring client success with our AI platform.

Customer relations

• Develop and maintain strong, long-lasting relationships with key clients and act as their trusted advisor.
• Build and maintain relationships with key customers, industry partners and executives in medium to large organizations.

Solution consulting

• Gain a deep understanding of customers’ business needs and pain points to propose customized Blockbrain solutions.
• Work with the product team to ensure smooth implementation and ongoing support for key customers.

Strategic sales

• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Create and deliver compelling presentations and proposals using Blockbrain’s AI tools to demonstrate the value of our solutions.

Cross-functional collaboration

• Work with the product and marketing teams to ensure effective positioning of Blockbrain solutions.
• Collaborate with the operations team (TPM and Tech) to ensure smooth implementation of solutions for customers.
• Keep abreast of industry trends, competitor activity and Blockbrain product developments to provide strategic advice to clients.

• Experience: 5+ years in key account management or solution consulting roles, preferably in the B2B SaaS or technology industry.
• Communication: Excellent German and English language skills.
• Solution Design: Proven ability to understand business challenges and design customized solutions using technology platforms.
• Consulting expertise: Experience in consulting complex technology solutions, some of which require explanation, with short cycles of 2-3 months.
• Industry knowledge: Familiarity with knowledge management, process automation, Large Language Models (LLMs) or related technologies.
• Analytical skills: Strong analytical and problem solving skills, with the ability to translate customer needs into technical requirements.
• Technical affinity: Experience with CRM and automation tools.
• Project Management: Proven project management skills to oversee the implementation and ongoing support of solutions.
• Education: Bachelor, MBA or relevant technical degree is an advantage.

• Customer-oriented: Passion for solving customer challenges and their success.
• Strategic: Skilled in developing and implementing growth strategies for accounts.
• Analytical: Able to interpret business needs and translate them into technical solutions.
• Collaborative: Excels at working with diverse teams to ensure customer success.
• Adaptable: Feeling at ease in a fast-paced, evolving startup environment.
• Results-oriented: Strong focus on achieving customer success and growth.

Join a fast-growing company at the forefront of AI-powered knowledge management.

• Responsibilities: Decisive involvement in company development and close collaboration with successful founders and tech experts.
• Flexibility: Hybrid remote work and flexible working hours.
• Culture: Flat hierarchies, direct exchange of knowledge and short decision-making paths.
• Internationality: Global environment including regular team events.
• Remuneration: Competitive salary with a performance-related component.

If you are passionate about contributing to our mission and want to be a

growing DeepTech AI startup, we look forward to receiving your application. Please

send your CV and a short letter of motivation to: philipp@theblockbrain.ai.

Blockbrain is an equal opportunities employer. We celebrate diversity and are committed to an inclusive working environment.