The purpose of this role is to facilitate and manage the receipt, processing and timely shipment of products globally, on time and in full.

You will be responsible for the creation of Customer Orders in NetSuite and coordination of the picking, packing and shipment.

To ensure supply continuity, you will also be required to liaise with Internal/External Customers, Commercial, Supply Chain, Production, Quality, Procurement, Regulatory, Finance, External Warehouses and Logistics Service Providers.

What You'll Be Doing:

• Execute administrative tasks throughout the sales cycle, from quotation to delivery inside and out of NetSuite (including legacy Majesty system)
• Provide customer service support during the sales process.
• Plan and coordinate operational orders in collaboration with production teams.
• Select transportation routes to maximise economy by combining shipments
• Ensure timely delivery of machines, consumables and related materials.
• Prepare accurate export documentation and additional documentation (where required).
• Coordinate and organise international shipments, including Carnet-ATA processes.
• Manage international logistics processes, including Shipper’s Declarations for air and sea freight, EUR.1 documentation, invoice management and transportation booking.
• Compliance with all related GxP activities.
• Provide management information.
• Support team when required.
• Perform ad-hoc requests where needed.

What Experience & Skills You Will Need:

• Previous experience (minimum 3 years) in sales and logistics administration roles
• Relevant work experience in a Medical Device supply chain
• Educated to degree level (or have equivalent experience in supply chain)
• Knowledge and experience of applying regulation relating to Good Distribution Practice (GDP) in Pharmaceutical Industry
• Trained in the execution of Dangerous Goods Declaration management
• Successful track record on continuous improvement initiatives
• Intermediate to Advanced Excel skills
• Fluent in German (spoken & written)
• Business-proficient in English (level B2 minimum)
• APICS certification (desirable)
• Knowledge & experience of working with NetSuite in a customer-facing sales environment (desirable)

What We Can Offer You:

• Comprehensive global benefits package
• Wellbeing allowance
• Annual programme of fun events
• Being part of an organisation you can be proud to work for changing the lives of millions of people!