Junior HR Service Advisor (m/f/d)

work model: Contracting
hiring reason : Maternity leave cover

Your Tasks:

• Act as the point of contact for any service-related questions for customers and taking care of HR request until closure (end to end incl. tracking and tracing) to create high end user experience
• Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile
• Be knowledgeable of the business operation and the structure of the business, including key contacts
• Provide ad-hoc support and advice in the delivery of HR calendar events (e.g., IDP, companies Bonus salary review)
• Use multiple HR and Payroll systems to support the resolution of customer queries
• Share customer feedback (process related) with Service Specialist; suggest new HR technology solutions to improve day-to-day operations
• Monitor key HR Services & Solutions metrics
• Initiate changes in Workday as defined by process
• Proactive advisory on "how to” for HRBP’s and line managers
• Contribute to local projects with impact on Human Resources
• Demonstrate awareness of the roles of the other HR roles and teams within the company
• Maintain a working knowledge of HR policies and procedures
• Promote the use of the case tool within Human Resources, acting as the subject matter expert for other HR teams on the case tool
• Work within SLAs, always focusing on the excellent customer journey
• Be able to provide guidance on a broad range of key HR processes
• active collaboration with ad-hoc projects as necessary and perform any other job duties

Your Profile:

• Education as "Personalfachfrau/-mann or a university degree (e.g. Bachelor of Arts in Business Administration)
• Detail oriented with exceptional organizational skills and a structured proactive working attitude
• strong work ethic and organisational resilient
• Understands different cultures and can effectively act in a multi-cultural environment
• First experience within an HR administration or HR shared services organization are a nice to have
• Fluent in German and Business English