We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

We are looking for a working student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholders SAP-wide. The main area of responsibility will be the support of our internal team to enhance the standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM).

The related tasks include, but may not be limited to:

• Create and maintain work instructions and enablement materials for end-users
• Provide project management support within the framework of program management
• Consolidate backlogs and handle project tasks effectively
• Offer qualified advice to the project team on process and tool (ServiceNow) usage and compliance
• Continuously strive to optimize and promote the adoption of processes and tools
• Leverage on AI technologies

This position will provide you:

• Hands-on experience in the design and implementation of global IT projects
• In-depth knowledge of ITSM and ITOM processes
• Comprehensive understanding of ServiceNow
• Knowledge of SAP Business Processes

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Bachelor or Master students of Business, Engineering or Information Technology with at least 3 semesters left to finish their studies
• Computer Skills: MS Office applications, especially PowerPoint
• Beneficial: Basic understanding of IT Service and Operations Management (ITSM/ ITOM) processes
• Languages: Strong communication skills in English. German would be beneficial
• Soft Skills: Attentions to details, curiosity, and willingness to learn about new technologies, concepts, and tools. Goal-oriented team player with excellent communication skills and able to work independently and in a proactive way
• Bachelor students are welcome! Working remotely from Germany is possible!

Meet your team

The Service Management Processes & Solutions team is engaged in a global IT project aimed at simplifying and harmonizing business processes, as well as integrating a new ITSM system across the entire SAP landscape. The ultimate goal is to achieve a fully integrated end-to-end IT Service Management Solution, employing the same technology for all ticket types. This will be accomplished by harmonizing processes across all Lines of Business, leveraging a modern cloud architecture.

This opportunity offers you the chance to:

• Work for one of the best employers in the region
• Join a highly skilled and motivated international team
• Gain insights into large-scale IT transformation programs within a major enterprise

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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​ Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 427697