Stellenbeschreibung

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
• Help achieve business and commercial objectives by fulfilling customer-service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment, demand planning, demand fulfillment, and commercial teams to report on and achieve KPIs, including root-cause analysis and continuous improvement
• Use internal and customer data to identify and implement improvement initiatives, that create added value for the supply chain and customers
• Manage the order-fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional collaboration

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in customer service and logistics, and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Data affinity: Strong analytical and problem solving skills
• SAP knowledge (preferred) and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, reliable, proactive, and flexible

More about this role

What extra ingredients you will bring:

• Passion for building customer loyalty through exceptional listening and consultative relationship building
• Attention to detail
• Ability to analyze information, ask probing questions, challenge the status quo, and make decisions related to order processing/deliveries and client inquiries
• Team player
• Commitment to implementing feedback as a means of achieving individual and team performance goals

Education / Certifications:

• A supply chain, procurement, logistics, engineering degree or a related business area
• Previous experience in a relevant position is a plus
• Strong computer skills in SAP and Microsoft Office applications and the ability to learn new applications quickly

Job specific requirements:

• Great English and German written and verbal communication skills, with the ability to adapt to different stakeholders
• Negotiation and conflict resolution
• Empathy and problem-solving mentality
• Timeliness and reliability and good priorization skills
• Resilience
• Strong analytical skills
• Ability to deal with complexity and ambiguity

This is a part time (70%), 1 year fixed-term contract position.

Mandatory information in Austria: The salary is graded in the Collective Labor Agreement "Information and Consulting”. If you meet the mentioned requirements the entry gross-salary for this position will be EUR 56.200,-- per year, split up in 14 pays for full-time. We’re willing to overpay, dependent on your professional work experience and qualification.

Steht Umzugsbeihilfe zur Verfügung?

Geschäftsbereich Zusammenfassung

Wir schätzen unsere talentierten Mitarbeiterinnen und Mitarbeiter und sind bestrebt, sie wann immer möglich in ihrer beruflichen Weiterentwicklung zu unterstützen, bevor wir nach neuen Talenten für unsere offenen Stellen Ausschau halten. Wenn Du glaubst, dass die offene Stelle, die Du siehst, die richtige für Dich ist, dann solltest Du Dich unbedingt bewerben!

Ohne unsere People wären wir nicht so erfolgreich, wie wir es sind

Mondelēz ist ein Arbeitgeber der Chancengleichheit und Gleichbehandlung fördert, und alle qualifizierten Bewerber und Bewerberinnen werden ohne Rücksicht auf ihre ethnische Herkunft, Hautfarbe, Religion, Geschlecht, sexuelle Orientierung oder Vorliebe, Geschlechtsidentität, Staatsangehörigkeit, Behinderungen, geschützten Veteranenstatus oder andere gesetzlich geschützte Merkmale berücksichtigt.

Ganz wild darauf, Karriere zu machen?

WENN DU UNTERSTÜTZUNG BEIM AUSFÜLLEN DEINER BEWERBUNG ODER WÄHREND DES BEWERBUNGSGESPRÄCHS BENÖTIGST, WENDE DICH BITTE AN DEN RECRUITER