• Serve as the primary liaison with USSS stakeholders, including the COR, PM, and PO.
• Coordinate onboarding and offboarding of contractor personnel.
• Supervise and ensure professional conduct and performance of all contractor personnel.
• Enforce adherence to USSS rules, practices, and operational standards.
• Lead operational planning and daily workload prioritization with the government PM and PO.
• Oversee quality assurance across all deliverables and ensure Service Level Objectives (SLOs) are met.
• Provide technical management and supervision of the SD, NOC, and NOSC coordination.
• Facilitate coordination with the Security Operations Center (SOC) for assessments and incident responses
• Ensure incorporation of corrective measures and lessons learned into knowledge base and SOPs.
• Maintain and ensure timely updates to documentation, procedures, and dashboards.

• Bachelor’s degree in Information Systems or a related field
• 10 or more years of experience in IT management or a related area, with a proven track record of leadership in complex IT environments.
• Experience leading IT Operations Centers (including NOSC environments) supporting ~8,000 users in a 24x7x365 environment, with integrated SD, NOC, NOSC operations, ServiceNow administration, enterprise patching, and coordination with SOC in a TS/SCI-cleared setting.
• Proven expertise in IT operations, network infrastructure, service desk leadership, and problem/incident management.
• PMI Project Management Professional (PMP) certification preferred.
• Top Secret (TS) or TS/SCI clearance required.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator !

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet ?

At ActioNet , our Passion for Quality is at the heart of everything we do:

• Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters .
• Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter , you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.