IT Support Engineer

Your contribution

Your team is passionate about technology and is responsible for providing technical assistance and support to users, your colleagues, to ensure that their computer systems, software, and networks function efficiently.

You will work in a cross-functional team of software engineers, architects and IT system engineers and other IT experts.

• Provide IT support and resolve problems, incidents, and service requests to ensure end-user satisfaction (SPOC)
• Support and maintain local end-user devices, including desktops, laptops, and other hardware
• Manage hardware and software according to standard procedures
• Diagnosis and rectification of hardware/software errors at the customer's premises
• Procurement of standard IT client hardware
• Provide IT training for non-IT colleagues
• Support in the management of the following services: server, application, network
• Participate in various IT system engineering tasks and projects to improve and optimize the IT infrastructure

Your background

We're not just looking for hard skills: We're looking for people who bring their passion and talent to work.

• Bachelor’s degree (IT, Computer Science, or related field) or equivalent work experience
• At least 2 years in a similar IT support role
• Experience with Microsoft 365 administration
• Proficient with Microsoft 365 tools (Outlook, Teams, Excel, etc.)
• Experience in supporting end-user devices and troubleshooting technical issues
• Excellent communication in English and German, both written and verbal
• Knowledge of Cisco, AWS and Azure is an advantage
• The passion to learn and grow with us

What makes working at Tecan unique

• The chance to make it count and to have an impact on the world of tomorrow
• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package

Join Tecan, a great place to work!

We’re looking forward to receiving your application online . Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

Only applications that fully meet our requirements will be considered.

For questions, please contact Lena Weyers: lena.weyers@tecan.com

* We welcome applications from people of all genders.

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