Quality Issues Resolution Manager 100% (f/m/d)

Winterthur, Zurich, CH Cologno Monzese, IT

To drive structured problem ‑ solving, prevent recurrence, and improve customer satisfaction, we are looking for a highly experienced professional. The position will report to the Global Vice President Q&EOHS as a

Quality Issues Resolution Manager 100% (f/m/d)

Responsibilities:

• Coordinate global resolution of major product quality issues and escalations, ensuring timely containment and durable corrective actions
• Lead structured problem ‑ solving using 8D methodology and facilitate cross ‑ functional root cause analysis workshops involving engineering, manufacturing, supplier quality, and service teams
• Monitor and verify effectiveness of corrective actions before closure to prevent recurrence
• Ensure alignment and structured escalation support for project teams, manufacturing quality, supplier quality, and service organizations during field failures and customer complaints
• Analyze global quality data to identify systemic weaknesses and drive preventive actions across design, manufacturing, supplier management, and service processes
• Maintain a global register of systemic issues and track resolution status for continuous improvement
• Coach regional and factory teams on problem ‑ solving tools and deliver training programs to strengthen organizational capability
• Coach supplier quality and service teams and lead regular coaching sessions to build long ‑ term global problem ‑ solving capability
• Ensure fast response to customer cases, communicate resolution status clearly, and support strategic accounts during escalations
• Improve customer handling discipline through structured coaching for service teams on field failures, complaint handling, and recurrence prevention
• Manage global dashboards and performance reporting, providing leadership updates and validating financial impact of improvements

Qualifications and Required Skills:

• Bachelor’s degree in Engineering or related technical field
• 8+ years of experience in product quality, technical support, supplier quality, manufacturing quality, or engineering roles
• Proven expertise in 8D methodology and root cause analysis tools (Fishbone, 5 ‑ Why, FMEA)
• Strong knowledge of manufacturing, supplier, and product design processes
• Experience in managing cross ‑ functional teams and global escalations
• Effective communication and stakeholder management skills
• Ability to coach and develop problem ‑ solving capability in others
• Familiarity with quality management systems and ISO standards
• International travel required, approximately 20–25%, sometimes on short notice
• Certified Lean Six Sigma Black Belt - desired
• Fluency in English, Intermediate level in German, Italian desired

We offer:

• Competitive salary and benefits package

• A collaborative and inclusive work environment
• The chance to make a significant impact in a critical growth area for our company
• Flexible and hybrid working conditions
• Versatile and autonomous activities and tasks
• Professional development opportunities
• Participation in job-related training and further education
• Above-average pension fund
• Appreciative and inclusive corporate culture
• Demonstrated lived values that value diversity
• Dynamic, international environment with committed employees
• Structured induction process
• Short public transport connections

Are you interested in the role? We are looking forward to receiving your application and learning more about you.

Note:

Applications from external recruitment agencies cannot be considered

Burckhardt Compression AG | Location: Winterthur
Tobias Wyser | Phone: +41 52 261 53 77

Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.