Location – Zurich

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
As an Associate Consultant, you are supporting the consulting team in different phases of the project including problem definition, effort estimation, design, deployment and participate in unit-level and organizational initiatives WITH the objective of providing high quality and value-adding consulting solutions to customers within the guidelines, policies and norms of Infosys.

Required
• Functional process knowledge – demonstrates the working knowledge of process in at least one functional area in order to document specific as-ifs customer processes, identify gaps and independently map to-be processes
• Industry / Domain knowledge – applies in depth knowledge of the principles of industry lexicon, competitor landscape, sub-verticals and related best practices to provide insights to the customer across the entire function.
• Knows at least basic elements of the package/product architecture
• Ability to understand and use advanced solution design methods in slightly complex client scenarios to ensure that requirements and functional specifications are defined for end-to-end solution and client’s approval is obtained.
• Break down the problem into segments and evaluate the available options for solving problems
• Builds cause-effect linkages based on synthesized information and arrives at an optimal solution keeping in mind multiple stakeholders
• Seeks to understand customer needs, builds credibility by providing relevant inputs, integrates client feedback and delivers as per commitments
• Can prioritize individual tasks based on project criticalities, proactively plans based on critical inputs from historical data, analyses work output and plans for contingencies
• Proficient in English language, structures thoughts clearly, listens attentively, questions to gain clarity and confidently shares viewpoints
• Highlights key ideas, articulates own point of view logically; Assesses target audience needs and communicates appropriately
• Uses advanced KM, problem / release management methods to detect and fix problems & plan releases & knows portfolio analysis tools
• Basic analysis, solution evaluation methods & process mapping tools to identify problems and map processes in simple client scenarios
• In-Depth analysis, solution evaluation methods & process mapping tools to identify problems and their impact on client business

Expertise:
• Experience in L2 Application Support role preferably from Finance or Banking Industry
• Technically proficient in Unix/Linux, Oracle PLSQL, Shell Scripting, Autosys, Batch Monitoring, Automation Tools
• Familiarity with ITIL processes (Certification preferred)
• Experience in Incident management, Problem Management, Change Management and Release Management
• Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework
• Should have very strong communication skills (written & verbal)

Must Have:
• Unix, Oracle, PL/SQL, Shell Scripting, ITIL

Preferred
Good to Have: To adapt the working environment and increase efficiency using the tools for automations / improvements:
• SRE – Site Reliability Engineer
• Splunk, AppDynamics
• Azure Cloud, DevOps, Agile
• Technologies: Java, Informatica etc.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer