Location – Zurich

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As a Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required
• Break down the problem into segments and evaluate the available options for solving problems
• Builds cause-effect linkages based on synthesized information and arrives at an optimal solution keeping in mind multiple stakeholders
• Infers patterns and makes generalizations; Builds and tests hypothesis to solve long-term problems in concurrence with multiple stakeholders
• Seeks to understand customer needs, builds credibility by providing relevant inputs, integrates client feedback and delivers as per commitments
• Anticipates customer needs, Analyzes and constantly improves systems, processes and services, resolves tough issues and builds confidence to be treated as an advisor
• Can prioritize individual tasks based on project criticalities, proactively plans based on critical inputs from historical data, analyses work output and plans for contingencies
• Identifies key execution drivers & constraints, prioritizes activities accordingly; Integrates planning efforts across multiple areas/projects/ processes and develops backup plans proactively for identified potential risks
• Proficient in English language, structures thoughts clearly, listens attentively, questions to gain clarity and confidently shares viewpoints
• Highlights key ideas, articulates own point of view logically; Assesses target audience needs and communicates appropriately
• Builds context, uses anecdotes/powerful data, highlights the key takeaways and uses logic/data to handle any disagreements
• Uses advanced KM, problem / release management methods to detect and fix problems & plan releases & knows portfolio analysis tools
• Basic analysis, solution evaluation methods & process mapping tools to identify problems and map processes in simple client scenarios
• In-Depth analysis, solution evaluation methods & process mapping tools to identify problems and their impact on client business
• Advanced analysis, solution evaluation & process mapping tools to check impact of problems & identify tools to track process measurements

Expertise:
• Experience in L2 Application Support role preferably from Finance or Banking Industry
• Technically proficient in Unix/Linux, Oracle PLSQL, Shell Scripting, Autosys, Batch Monitoring, Automation Tools
• Familiarity with ITIL processes (Certification preferred)
• Experience in Incident management, Problem Management, Change Management and Release Management
• Perform the full spectrum of Production Support responsibilities, based on the ITIL Framework
• Should have very strong communication skills (written & verbal)

Must Have:
• Unix, Oracle, PL/SQL, Shell Scripting, ITIL

Preferred
Good to Have: To adapt the working environment and increase efficiency using the tools for automations / improvements:
• SRE – Site Reliability Engineer
• Splunk, AppDynamics
• Azure Cloud, DevOps, Agile
• Technologies: Java, Informatica etc.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer