marko is a secondhand marketplace redefining how the next generation shops and sells. We make it easy, safe, and exciting to buy and sell pre-loved fashion, home, and electronics - all in one place. Powered by a growing community of Gen Z users across Switzerland, marko is on a mission to make secondhand the first choice. By transforming perceptions and experiences, we’re shaping a more sustainable and circular future for retail.

Tasks

🎯 Your main goal will be to deliver warm, effective support that bridges our AI-powered tools with the human touch our users love - while helping keep marko’s community and content safe, respectful, and trustworthy.

To do so, here are your responsibilities:

• 💛 Be the human face of marko’s support resolving user issues via chat and email with empathy and clarity.
• 🧹 Support moderation of user-generated content (UGC) across the platform including listings, comments, and direct messages.
• 🤖 Partner with our AI assistant to deliver fast, accurate help while stepping in when things get nuanced.
• 🔍 Spot trends and user pain points, and help shape user experience and process improvements.
• 🧩 Be part of our next chapter, help shape how AI and human support come together to make secondhand feel even more personal, fast, and inspiring.

This role is ideal for someone looking for flexible, part-time work – whether you're a student balancing studies, a parent managing family life, or anyone seeking a 30-50% work rate that adapts to your schedule.

You’ll typically work 1 to 3 hours a day. Availability during weekends is especially valuable.

Requirements

• 🇬🇧 Fluent in English
• 🇨🇭 Fluent in Swiss-German or French, the more, the merrier.
• 🪀 Clear communicator with a kind, patient approach, even under pressure.
• 💡 Comfortable with tech and curious about AI, sustainability, and secondhand culture.
• 🏡 Self-starter who thrives in flexible, remote environments.
• 🎒 Experience in support, content moderation, or fast-paced environments is a plus - but we value mindset over resumes.

Benefits

• 🧩 Real impact – you’ll play a key role in shaping how we support and grow our community.
• 🏖️ Work/life balance – we work smart and stay flexible.
  Flexible, part-time hours that adapt to your life.
  Hybrid style – join our Zürich HQ at Limmatplatz when you want.
  Remote-friendly, with the possibility for workations.
  25 days of paid leave for a full-time role.
• 🌱 Career growth – we grow the company and your career with feedback and development plans.
• ⚡ Work with AI tools – be part of this revolution without losing the human heart of what we do.
• 🤩 A passionate team – be part of a purpose-driven startup reshaping shopping in Switzerland.
• 🙏 Transparency – it’s one of our core values. Everyone’s in the loop on what we’re working on and how the company’s doing, from big wins to daily updates.
• 😍 An ambitious and kind culture – our Q4 2025 team NPS of 75 says it all!

Ready to join?

If it sounds like you, then don't wait any longer - send us your CV in English! We can't wait to learn more about you and how you can help bring marko to the next level. Join us in shaping the future of secondhand!

Final note: At marko, we are committed to fostering an inclusive and diverse workplace, where everyone's unique backgrounds and perspectives are valued and respected. We encourage individuals from all walks of life to join our team and contribute to our mission of making sustainable shopping the first choice for all.