Description

Lead Solution Engineer, Strategic Global Account, Life Sciences

What is a Solution Engineer, Strategic Global Accounts, Life Sciences?
Also known as "Lead Solution Consultant,” "Lead Pre-Sales Consultant,” or "Lead Solution Architect,” this senior role is designed for someone with deep experience in Salesforce or Presales and/or Consulting, a strong background in the Life Sciences industry, and a passion for solving complex enterprise challenges. You will be the technical owner for a portfolio of our most important Strategic Global Accounts in Life Sciences, shaping long-term digital transformation together with our customers.

As the Lead Solution Engineer, you will identify business needs and articulate the business value of innovative, multi-cloud Salesforce solutions — including those involving partner and ISV technologies — and guide customers from vision to execution. You will lead the technical strategy for your accounts, design and demonstrate scalable solutions embedded in the enterprise IT landscape, and support proof of concepts as needed.

You will also play a key role in helping our customers transform for the Agentic AI era by enabling a Digital Workforce through AgentForce — Salesforce’s set of capabilities for empowering AI-driven agents across the enterprise. You will educate and inspire our customers on how to embrace intelligent automation and unlock new productivity gains with generative and autonomous AI.

You will partner closely with the extended account team, including Sales, Customer Success, Product Management, System Integrators, Partners, and our internal team of HLS Solution Consultants. The role demands strong project and stakeholder management skills, creative thinking, and the ability to craft compelling, tailored demos and assets that resonate with senior customer stakeholders.

Your output synthesizes your understanding of our customer’s business goals and challenges and Salesforce’s capabilities into product demonstrations. For this, you may create custom-configured Salesforce solutions, presentation decks, videos, and/or interactive prototypes — supported by artifacts like business value maps, user journey flows, and solution architecture overviews. You will also represent Salesforce in thought leadership engagements, industry events, and internal enablement forums.

We’re looking for a senior, driven individual with strong industry expertise and the ability to connect the dots across business, strategy, and technology.

Typical Day of a Lead Solution Engineer:

• Act as the technical leader and trusted advisor for a portfolio of Strategic Global Accounts in Life Sciences in close alignment with the account team

• Facilitate outcome-focused discovery conversations to identify customer challenges and define customer business objectives

• Architect scalable, compliant, enterprise-ready solutions on the Salesforce platform including Data Cloud and AgentForce across Sales, Service, Marketing, Data and our industry clouds, particularly Life Sciences Cloud

• Lead the conversation on Agentic AI and help customers envision and implement a Digital Workforce through AgentForce

• Develop tailored solution strategies and bring them to life through impactful demonstrations and prototypes

• Create compelling supporting material (videos, slide decks, business value assessments, etc.)

• Collaborate with a wide set of internal and external stakeholders including product specialists, product management, professional services, ISVs and system integrators to deliver customer success

• Provide technical thought leadership and contribute to industry-specific events, webinars, and enablement sessions

• Drive innovation by partnering with product teams and offering feedback from the field

• Support solution validation phases like PoCs and pilots

• Stay current with the latest Salesforce capabilities, obtain and maintain certifications, and continuously sharpen your skills

• Deepen and obtain Life Sciences Industry Knowledge

Requirements:

• Extensive experience in Presales, Solution Engineering, or Salesforce Consulting

• Deep understanding of the Life Sciences industry, ideally in a global context

• Proven ability to own complex enterprise accounts from a technical perspective

• Strong verbal, written, presentation, and interpersonal communication skills

• Experience in stakeholder management across different organizational levels

• Ability to map customer business goals to technology strategies and solutions

• Solid project and solution management skills

• Hands-on technical expertise with Salesforce (multi-cloud), including architecture and demo building

• Strong fundamental understanding of AI and its possibilities and limitations

• Experience in collaborating with partners, ISVs, and large implementation teams

• Knowledge of enterprise application architecture and integration

• Bachelor’s degree or equivalent

• Fluent in English, German proficiency is a plus

Preferred:

• Salesforce certifications

• Background in enterprise software consulting or implementation

• Experience working in or with Strategic Global Accounts

• Experience leading PoCs and innovation initiatives in complex environments

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