About Swiss Re Risk Data Solutions

At Swiss Re Risk Data Solutions, we offer a powerful suite of tools and services. From our risk consulting to leading software solutions as well as advanced data and insight capabilities to automated claims processing and SAAS platforms, we are here to help your business work to be efficient and stay competitive as the industry landscape, as well as your firms, changes. Swiss Re Risk Data Solutions puts the power of our global risk expertise at our clients' fingertips. With access to a dedicated team of experts and their specialist models and solutions, our clients remain agile and competitive.

About the Role

We are seeking a highly skilled and experienced Transition Manager to join Risk Data Solutions on a temporary basis. The Transition Manager will be responsible to manage and deliver a replatforming of a client-facing SaaS platform. The new platform builds the foundation for further migrations of client-facing applications that need to be taken into account from the start. The key objective is to ensure a smooth transition without negative client impact, whilst managing the timeline and budget. The Transition Manager will be working closely with the Risk Data Solutions Management Team and with cross-functional teams such as Product, Platform, Engineering, Sales, Customer Success, Operations, Legal, Compliance and Risk Management.

Key responsibilities will include:

Project Planning & Management
• Develop and maintain a detailed transition plan, including timelines, milestones, and resource allocation.
• Develop project plan beyond replatforming and first client migration and manage dependencies.
• Coordinate cross-functional teams (engineering, platform, product, customer support, sales etc.) to ensure alignment.
• Monitor progress and adjust plans as needed to meet deadlines and objectives managing business and execution risk continuously.

Stakeholder Communication
• Act as the primary point of contact.
• Provide regular updates to leadership and clients on transition status, risks, and mitigation strategies.
• Facilitate decision-making by presenting clear options and implications (for e.g. technical decisions with impact on client's current contractual obligations and / or future value proposition and take decisions into account for client migration strategy and planning)

Technical Coordination
• Collaborate with engineering teams to ensure infrastructure readiness and compatibility
• Ensure data migration, integrations, and platform configurations are executed correctly and in line with contractual obligations.
• Validate that the new platform meets performance, security, and compliance requirements and ensure required certifications are obtained.

Client Migration Leadership
• Design and execute a comprehensive client migration strategy tailored to different customer segments.
• Ensure alignment between technical execution and client migration strategy
• Ensure market readiness in time for migration including necessary security certifications and documentation is in place
• Oversee the end-to-end migration process, including data transfer, configuration, and validation.
• Ensure minimal disruption to client operations and maintain high service continuity.

Client Communication & Engagement
• Develop and manage a proactive communication plan to keep clients informed and supported throughout the transition incl. right documentation.
• Serve as the primary point of contact for client migration-related inquiries and escalations.
• Organize client-facing webinars, training sessions, and onboarding materials for the new platform.

Cross-Functional Coordination
• Collaborate with engineering, product, customer success, and support teams to align on migration timelines and deliverables.
• Ensure internal readiness to support clients pre- and post-migration.
• Coordinate with compliance and legal teams to ensure client communication is in line with requirements.

Risk & Quality Management
• Identify and mitigate risks related to client migration, including data integrity, downtime, and feature parity.
• Oversee testing and validation of client environments post-migration.
• Implement feedback loops to continuously improve the migration process.

Client Success & Retention
• Monitor client satisfaction and adoption metrics during and after migration.
• Ensure high-touch support for key accounts and complex use cases.
• Partner with customer success teams to drive client engagement and retention on the new platform.

Documentation & Training
• Ensure the availability of clear, accurate, and accessible documentation for clients and internal teams.
• Support the development of internal playbooks for handling client-specific migration scenarios.
• Ensure certifications are in place and shared properly.

Post-Migration Review
• Conduct post-migration reviews with clients to gather feedback and ensure satisfaction.
• Document lessons learned and contribute to a knowledge base for future transitions.