Job Description

EMEA Recruitment is proud to be partnered with a global leader in energy management. Our client is seeking an ICT Applications Manager based in Zug, Switzerland, joining its Customer Services team.

As the ICT Applications Manager , you’ll be the primary technical interface for external clients, resolving software, looking at root cause analysis and server issues under approved SLAs, while collaborating with internal experts and cross-functional teams.

The role offers one day hybrid working per week.

Responsibilities of the ICT Applications Manager:

• Take ownership of software and application server issues, both remote & cloud-based, (SaaS) driving resolutions within L1/L2/L3 with support from global teams

• Perform root cause analysis and introduce durable solutions that prevent recurring problems, while managing multiple active queries

• Partner with hardware support teams to address complex software/device interactions

• Manage seamless communication across internal support tiers, most importantly with customers who need to be connected closer to the product

• Assist on major projects, resolving technical challenges in the field to ensure smooth execution

Requirements:

• Technical degree (e.g. BSc in Computer Science, Electrical Engineering) or equivalent technical certification (e.g. IT specialist EFZ)
• Fluent in German and English
• Proven track record in technical customer support, application management, or systems integration
• Strong/confident communicator with the ability to work independently & calmly, while problem solving under pressure
• Background in telecoms, measurement devices, or infrastructure monitoring is advantageous

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.