Über uns

Who we are

Founded in early 2004 as a subsidiary of Gericom AG,Gericom Romania provided services in the fields of end-customer oriented sales, 1st and 2nd level technical support, customer-care and other processes designed to improve over all end-user satisfaction, with a total of 58 employees (2007), the majority of those offering technical support, being certified technicians or studying to becomeone.

The company was then rebranded as EMCS Callcenter Solutions and came under the direct supervision of European Mobile Computer Service GmbH following downscaling of Gericom AG‘s international activities, during which process the company gained responsabilities in several other departments, such as: logistics, escalation management and retailer support.

Following the take-over of Gericom AG, together with ChiliGreen and Maxdata, by Quanmax AG and their subsequent merger, our company was again restructured and renamed ITCCService while continuing to provide the same services as before, with the addition of technical support for thenewly added line of desktop computers.

Subsequently, a change in the management structure led to the establishment of Here2Help (Bucur Adrian Nicolae I.I.) as a new company, while retaining most of the employees and all technical support attributions of the aforementioned ITCC Service.

We are currently providing service in the following languages: German, English, Romanian, Hungarian, French, Italian, with the possibility of expanding the offer to severel other languages including Spanish, Portuguese and Greek.

Our operators

By offering multilingual support for several european markets, our employees have proven themselves as being able to meet and exceed customer expectations and demands for each of these, providing an efficient service and improving, as a whole, the perception of our client‘s image.

With know-how ranging from technical support to sales and logistics, our experienced team offers an operational implementation of the full-support model.

Being actively involved in all major fields of customer related activities translates in an overall better communication and information exchange, leading to a more efficient processing of all incoming request types.

Current spectrum of activities

· Technical support hotline & helpdesk

· RMA and calltracking system

· Logistics management

· Pro-active customer support

· Loan & swap service

· Escalation management