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Gurnee Volkswagen has made a name for itself among both its clients and Volkswagen as one of the best customer service providers of any Volkswagen dealership in the United States. According to a customer service index taken in late 2011, Gurnee Volkswagen was rated as the best dealership in the Gurnee, Illinois, area as well as the best in its region. Nationally, it ranked 10th overall.

Gurnee Volkswagen's commitment to customer service can be seen in every phase of its business. The company's Service & Parts Department works with a wide variety of vehicles and provides routine maintenance services as well as more in-depth repair and parts replacement work. Technicians are highly trained and able to work with a range of vehicles, particularly all VW models.

Gurnee Volkswagen's showroom and sales lot are similarly staffed with trained, experienced individuals possessing comprehensive knowledge of the new and pre-owned vehicles in stock. Customers can use the assistance of these sales representatives to identify potential vehicle matches to their lifestyle while staying within their budget range. Sales staff are also able to explain the various specials offered by the dealership and explain the technical side of completing a vehicle purchase.

Also available on-site is a financing department, allowing customers to establish a car loan based on the amount of financing needed. Gurnee Volkswagen's financing department can offer competitive terms on auto loans and ultimately help customers earn a better rate on financing

Gurnee Volkswagen is a member of the Bob Rohrman Auto Group. It is open Monday through Friday from 9 a.m. to 9 p.m. and Saturday from 9 a.m. to 6 p.m.