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IR Prognosis

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IR Prognosishat einen Beitrag geschrieben•4. April 2018

A bad customer experience can significantly damage the long term revenue potential of your client base, in particular customers are nine times more likely to vocalise a bad experience to other future clients. IR’s Thomas Pilz discusses how you can protect your customer experience with pro-active performance monitoring of your UC ecosystem. http://www.ir.com/resource/ensure-customer-experience-success-with-uc

IR Prognosishat einen Beitrag geschrieben•3. April 2018

The goal of performance management tools is to help voice and UC apps run at optimal performance - but what are the differences between vendor and third party tools? Learn more from IR’s Thomas Pilz: www.ir.com/blog/uc-monitoring-troubleshooting-multi-vendor

IR Prognosishat einen Beitrag geschrieben•26. März 2018

When determining what matters most to the business, IT Operations leaders should look to the strategic objectives set by the CEO and how these relate to the individual business units that IT must serve. Learn more on our blog:

Determining the right UC&C metrics to measure | IR

Have you prioritized the most important UC&C metrics on your monitoring dashboard? Do you know which ones you should be reviewing? Our guide breaks it down. www.ir.com

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IR ist ein führender globaler Anbieter von proaktiver Performance-Management-Software für kritische IT-Infrastruktur-, Zahlungs- und Kommunikationsumgebungen. Mehr als 1.000 Unternehmen in über 60 Ländern – darunter einige der weltweit größten Banken, Fluggesellschaften und Telekommunikationsanbieter – nutzen IR...

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