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Q-go is a global industry leader in online customer service technology for the airline, financial services and telecommunications industries.

Q-go’s SaaS-based application, available in all major Western languages, is powered by comprehensive vertical domain dictionaries, intelligence built on millions of customer interactions and the most advanced semantic technology available.

Unlike typical search and knowledge base technology, Q-go’s application understands what customers are asking and delivers the right answer, the first time. This results in a better customer experience, an immediate and guaranteed reduction in costs, a significant increase in online conversion and real-time customer insight.

The Challenge: Cost-Effective, Quality Online Customer Service

Recent reports show that 31% of users are unhappy with their online interaction with web sites and 70% are unable to find what they are looking for.

The Solution: Q-go

Q-go’s application understands unique user intent, rapidly deciphering the question grammatically and semantically then delivering relevant and accurate answers. It takes your customers by the hand and leads them to what they are looking for. This results in a better customer experience, reduced calls and emails to customer service centers, and the ability to cross-sell and up-sell within context.

Banner and ad click-through rates measure between 7-12% for clients using Q-go’s application.

Additionally, significant insight into customer needs and wants is gained via question analysis.

Traditional keyword search does not understand human language. Website visitors want to ask questions in their own language and get the right answer – every time. Traditional keyword search technology tries to match key words to all content and the result is a long list of possible matches - the vast majority of them with little or no relevance.

Q-go’s application gives customers direct, relevant answers to questions asked in their own language and manner of speaking.

Q-go analyzes the question and a context-related answer is given. Q-go’s application achieves a higher completeness and more consistent quality than answers given in a call center – and at a fraction of the cost.

Q-go is a privately held company headquartered in Amsterdam, The Netherlands and has additional offices in New York, Bonn, Frankfurt, Paris, Madrid, Barcelona and Zurich.

Q-go guarantees a six-month return on investment.