ANNASILVIA CASTAGNA

- Acquisition and management of new Corporate Clients - Consultancy services to Clients in relation to developing corporate language training projects

- Business/General English Teacher from Beginner up to Intermediate Level

- Business/General English Teacher from Beginner up to Intermediate level. - Management of various marketing and public relation activities and the relevant Customer Care duties - Since 2007 responsible for coordinating Teacher Training courses (CELTA).

Assistant to the Director - Legal Affairs Department. My duties included: - Secretarial support to the Director and other Members of the Legal Team, including organizing their meetings, conference calls and travels; managing correspondence and phone calls - Maintaining and updating the archive system and internal library

- Developing and maintaining clients portfolio thus ensuring successful working relationships and constant liaisons - Developing and maintaining candidates database using a wide range of supports - Liaising with media and advertising structures regarding advertising strategies and negotiating relevant contracts and collaboration proposals - Selecting and interviewing candidates, providing a counseling service where required

Responsible for the set up and daily management of this recruitment/consultancy agency specialized in searching and selecting professionals/support staff within the legal field. - Developing and maintaining clients portfolio and candidates database - Liaising with advertising structures negotiating contracts/ collaboration proposals - Selecting and interviewing candidates in different languages - Dealing with the Paris Head Office with regard to business development strategies

- Daily office management including all staff members requirements - Dealing with basic annual compliance for approximately 50 companies - Liaising at all levels with the Swiss Head Office on a daily basis

- Assisting HR Manager with all aspects of recruitment, training, contracts drafting, policies updating, managing offshore personnel files and offshore payroll - Secretarial and administrative support to the HR Manager/management of HR Office - Liaising with company’s travel agent for all travel, accommodation and car hire requests taking care of all the visas and work permits requests - Organizing corporate entertainment events

- Secretarial and administrative support to the Operations Director - Liaising with customers, suppliers and sub-contractors on his behalf - Organizing travel arrangements and various corporate entertainment events - Checking and coding all incoming invoices related to the department

Began as a Team Member, then moved to Head Office as a Secretary and later on was appointed Administration Manager. My duties involved: - Secretarial and administrative support to the Director and the various Area/Branch Managers - Creating and updating the labelling and menu system and any internal documentation - Acting as a point of contact between the Head Office and the outlets - i.e. trouble shooting - Training of new administrative staff for the department

- Formulating and carrying out all the relevant corrective or preventative measures in order to comply with our quality control standards - Supervising the lab staff and the personnel on the manufacturing lines when using dangerous chemical compounds - Induction and training of new and existing staff with regard to Health and Safety when using dangerous chemical substances

- Managing the order processing system including negotiating rates and price lists both with customers and sub-contractors, issuing delivery notes and monthly invoices, dealing with queries, complaints and technical problems related to the product supplied, maintaining an excellent level of customer service

SUPERVISORY MANAGEMENT AND PERSONNEL PRACTICE