Abhishek Srivastava

Lead & setup Salesforce Multi-language (B2C) Global org in 7+ regions, 35+ countries and 1300+ user base and migrated it from Classic to Lightning. Architect one CRM solution by integrating Salesforce Service Cloud with Customer Master Database, Order Management system, Product Recommendation, NPS Survey and KB (Commerce Cloud).Established multichannel support via Phone, Email, Web Form, Proactive, Sticky and Reactive chat, Social customer service on Twitter, Facebook and WhatsApp, Salesforce DX.

User Management Object Management Data Management Service Management Project Management

Define roles and profiles as per existing org structure. Create report and Dashboard. Define User Access Management. Modifying the Workflows and Validation rules to meet customer requirement. Modifying and creating sharing rules. Modifying custom objects, page layouts, and sections and creating tabs. Creating record types for isolating different Sales process. Created Approval Process as per Business needs. Moving metadata between different environments.

Professionally handle incoming requests from customers and ensure that issues are resolved. Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Project management, Business management, Retail management,

Physics with Vocational Photography, Maths and Electronics