Adrian Mikovenyi

SAP systems administration: SAP Netweaver 7.0 and 7.3 - keep a close connection to customers in order to provide the best implementation - manage and perform transports between systems - user access administration within Portal Applications - search through SAP notes for solutions and create SAP OSS tickets - monitoring systems using Willy Introscope - Installation of patches, system upgrades - administration of WEB application installed on Web servers

3rd Level Support through several ticketing systems SAP systems support: SAP NW 7.0 and 7.3, SAP CE, SAP ECC keep a close connection to customers in order to provide the best implementation restart services or servers manage, perform transports between systems user access administration in portal applications search SAP notes for solutions, create SAP OSS tickets monitoring systems using Willy MySQL administration installation of patches, system upgrades administration of WEB application

SAP account administration 1st level IT and technical support Providing a prompt and appropriate response Diagnose problem causes in different SAP systems and provide solutions Provide real time response resolution to customer support inquiries User requests are processed in several ticketing systems Interact with customers / employees over phone, e-mail Ensure continuous monitoring of customer issues Work closely with second line engineers to diagnose bugs

Coordinating entire process of digitalising documents Taking over Projects Document scanning Inserting documents in the recognizing program Preparing documents for work Translating Project rules from German into Romanian Supervising and motivating the team during the project Typewriting documents Selecting, interviewing future employees

International Relations