Agnieszka Maria Wesolowska

Main duties: • ensuring the information exchange between the community and the product team (taking care of announcements, gathering, processing and forwarding of feedback and error reports) • supervising and coordination of the volunteer teams • processing and handling players' inquiries in the support system • support for communities on social media platforms such as forums, chat rooms (IRC, discord) and Facebook • collection of ideas and implementation of forum & ingame competitions and events

Projects: Lloyds TSB MTC (09/2007 – 04/2009) and Lloyds TSB Corporate Charge Cards (05/2009 - 09/2010). Main duties: - taking inbound calls and making outbound calls (communicating with customers in English and Polish - LTSB MTC only) - prepaid card services, money transfer - dealing with customer requests via post, fax, emails, - security cardguard, - technical assistance for CentreSuite (online card management service) - new customers applications processing, - financial adjustments, back office duties

Main duties: - dealing with reservations by phone, e-mail, fax or face-to-face - checking guests into and out of the hotel, allocating rooms and handing out keys - preparing bills and taking payments - taking and passing on messages to guests - dealing with special requests from guests - answering questions about facilities in the hotel and the surrounding area - dealing with complaints or problems - serving drinks in the bar - managing the hotel on the weekends

Main duties: - answering a phone, - planning and scheduling meetings and appointments, - organizing and maintaining paperwork, - assisting in maintenance of school rosters, - handling incoming and outgoing correspondence, - updating staff records, - managing a database and developing reports, - general organizational duties

Teacher of Economics & Accountancy

teacher of Economics, temporary position (Maternity Cover)