Ahmed Iyaaz

Entering & obtaining bookings, driving business. Maintaining a profound relationship with partners, preparing daily sales report, answering calls/emails, attending briefings, arranging and handling transfers, providing information to clients, attending to client’s specific needs, invoicing. Strong knowledge on the villas, rates, layout, & physical attributes, configurations, unique selling points and amenities. Develop and maintain a high level of communication with all the major sources of business.

Duties of Front Desk Agent. Control of the room rates with various contracts. Creating financial statements for the tour operator of European and of Asian Market. Cash Management & bookkeeping. Checking & correcting the booking of the day. Ensuring the smooth daily routine at the reception. Maintaining contact with the guest/responding the guest needs/complaint handling/advice and selling club offers. Assuming a true sense of Hospitality & being actively involved in creating the Special Robinson Atmosphere

Front desk operations, Handling Arrival & departures. Creating Arrival maps, Informations, Vouchers for Arrival guests. Welcoming and giving farewell. Check-in/Check-out of guests in accordance with legal provisions of the country. Clear coordination & communication of the guest’s arrival & departures with other departments. Introducing to hotel accordingly as meal plan. Front desk other duties requested by Front Office Manager.

Responsibility for Morning and Evening shift as Telephone Operator. Updating the Excel Sheet of All Incoming External & Internal calls. Informing the respected departments of guests requests and complains, Wake up calls. Updating Guest Registration cards and Passport details in Opera PMS. Other Front Office Duties asked by Front Office Manager. Assisting Front Desk for Checking and Check out when it is busy. Handling Admin works inside office.

Duties and responsibilities of a cabin crew / flight attendant.