Akshay kumar Ravirala

-Collaborated with system users to understand needs and provide custom IT solutions, increasing overall productivity by 25%. -Created detailed reports on IT support incidents, trends, and resolutions, providing valuable insights for continuous improvement in IT services. -Streamlined the IT support ticketing process using Zendesk, reducing the average resolution time by 35% and improving user satisfaction ratings.

--Collecting, cleaning, and organizing large data sets using Excel, SQL, and Python tools. --Creating Tableau reports, charts, and visualizations to present findings and insights to stakeholders. --Identifying patterns and trends in data to support decision-making and problem-solving --Collaborating with cross-functional teams to identify and prioritize data-related projects and goals --Continuously monitoring and improving data collection and analysis processes to ensure accuracy and efficiency.

Managed up to 150 clients' portfolios. Managed sales process and designed Marketing campaigns for Mother's Day. Identified new development channels(implementing marketing strategies through social media influencers). Promoted the company and its product/services in various social media channels and designed affiliate Marketing for Mother's Day.

As a responsible Team Leader implementing strategies in a way that my team members can able to achieve their and as well as Team goals, delegating tasks based on each member’s strengths and skills. Offering the training necessary to complete certain tasks. Creating an inspiring team environment with an open-to-communication culture and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed.

- Auditing & Management of logistics inbound and outbound. - Solving issues in the supply chain process - Management of Team members - Trained more than 40 staff and users on amazon fulfillment software

Worked with Business Analyst and the Business users to understand the user requirements, layout, and look and feel of the application to be developed. Data blending implemented on databases and generated interactive dashboards. Created adhoc reports to users in Tableau by connecting various data sources. Handled Tableau admin activities granting access, managing extracts and Installations. Generated context filters and used performance actions while handling huge volume of data.