Ing. Alaa Kaddourah

• Technical support for users, 1st and 2nd level support. • Technical and organizational administration and administration of: o Windows Server 2012 environment o Planning, implementation, configuration Terminal server with raspberry pie ,Veeam Backup Systems,PFSense Firewall,Active Directory Domain , Azure Active Directory Domain Service and Exchange Mitel VoIP systems and PBXs and mobile, ruckus unleashed wireless,VMware Virtual Center .

Supporting customers with technically complex problems in the area of Windows Server and Client Conception, planning, coordination and implementation of customer projects Maintenance and repair work as well as new installations on site Improvement and management of the client management system (high system) Management of the firewall cluster as well as new installations of the firewalls at the customers 1st and 2nd level support for both locations, including on-call service

1st to 3rd level support. Implement and manage monitoring software for infrastructure devices and servers Manage switches, routers Daily backups of user data, network devices, monitoring software, Active Directory, and Exchange Server with new backup strategy implementations Technical support for the users