Alan Irazaba

• Guided the compliance activities and report directly to the board of directors and regulatory authorities. • Automatized reporting processes to ensure and sustain data quality. • Established policies, procedures, and internal controls to avoid risks in portfolio monitoring and operations. • Orchestrated compliance among employees with federal laws and regulations, as well as internal policies. • Upgraded the internal control systems and executed continuous improvements.

• Customized insurance strategies to suit the client’s needs. • Streamlined client’s insurance process. • Maximized client portfolio as an independent agent of several insurance companies, such as Aserta, AXA, MetLife, CHUBB. • Solved complex insurance cases to exceed client’s expectations. • Partnered with external client generators. • Awarded as one of the top five agents of Aserta Insurance with the highest sales growth rate in my territory.

• Headed the credit operation process and mentored the operations team. • Digitized the credit verification process and redesigned the operation’s procedure for credit products. • Succeeded implementation of a new management and Anti-Money Laundering system.

• Inspired the mobile banking team, accomplished tight delivery times, and designed roadmap. • Analyzed market and industry trends to develop business strategies for revenue generation. • Customized marketing campaigns for increasing Apps engagement and user retention. • Improved operating costs by introducing new digital banking services and improvements. • Lifted the performance of products and services, including digital banking services like mobile payments and swift transfers.

• Participated in new product introduction and release activities. • Supervised marketing campaigns from the regulatory point of view. • Launched the paperless statement program.

• Succeeded Master’s Thesis with the development of a lean plan for a start-up. • Completed the Full-Time MBA with a specialization in entrepreneurship, international finance, and business in Asia.