Alexandra Kriuchkova

Bis 2022, CRM Support Specialist and Data Analyst, European Business Association
Berlin, Deutschland

Fähigkeiten und Kenntnisse

E-Mail Marketing
Technical Support
Public speaking
Business Analytics
Customer Care
CRM
Data Analysis
English Language
Communication
Supervising
MS Office
Microsoft Excel
PowerPoint
Customer service
Team work
Presentation skills
Analytical thinking
Adaptability
Critical thinking
Responsible
Fast learner
Friendliness
Loyalty
PC Support
Excel
Project Management
WordPress
BaseCamp
MailChimp

Werdegang

Berufserfahrung von Alexandra Kriuchkova

  • Bis heute 1 Jahr und 5 Monate, seit Juni 2024

    Project Manager

    Стратегічні сесії Андрія Крючкова

  • 8 Monate, Jan. 2024 - Aug. 2024

    English Tutor

    Self-employed

    - Personalized English tutoring sessions, focusing on individual student needs, preferences, interests and learning styles.- Lesson plans that align with students' goals, enhancing their language proficiency.- Constructive feedback to support continuous student improvement.- Diverse methods to make learning enjoyable and effective.

  • 2 Jahre und 9 Monate, Feb. 2020 - Okt. 2022

    CRM Support Specialist and Data Analyst

    European Business Association

    - Analyzing work processes to identify areas for improvement and proposing innovative solutions. - Conducting thorough research, data analysis, and presentations to support optimization projects. - Collaborating closely with IT developers to define project tasks and requirements, facilitating smooth project execution. - Supervising and overseeing project implementation, ensuring milestones were met on time.

  • 1 Jahr und 8 Monate, Juni 2018 - Jan. 2020

    Assistant, Membership Experience

    European Business Association

    - Managing and maintaining the company's CRM system, streamlining data organization and improving customer interactions. - Providing prompt and effective technical support to customers, addressing their queries and concerns, and ensuring their needs were met efficiently. - Conducting informative presentations and individual consultations to educate customers about the company's services.

Ausbildung von Alexandra Kriuchkova

  • Bis heute 3 Jahre, seit Nov. 2022

    German and Integration course

    Volkshochschule Berlin

  • 2 Monate, Apr. 2020 - Mai 2020

    Training on MS Excel

    European Business Association

    https://eba.com.ua/en/development/

  • 4 Monate, Nov. 2018 - Feb. 2019

    Development programme on client service

    European Business Association

    https://eba.com.ua/en/development/

  • 3 Jahre und 10 Monate, Sep. 2014 - Juni 2018

    Sociology, Social Science

    Taras Shevchenko National University of Kyiv

  • 4 Monate, Sep. 2013 - Dez. 2013

    System analysis, Cybernetics

    Taras Shevchenko National University of Kyiv

Sprachen

  • Ukrainian

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Gut

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