Alexandra Kriuchkova

Bis 2022, CRM Support Specialist and Data Analyst, European Business Association
Berlin, Germany

Skills

E-Mail Marketing
Technical Support
Public speaking
Business Analytics
Customer Care
CRM
Data Analysis
English Language
Communication
Supervising
MS Office
Microsoft Excel
PowerPoint
Customer service
Team work
Presentation skills
Analytical thinking
Adaptability
Critical thinking
Responsible
Fast learner
Friendliness
Loyalty
PC Support
Excel
Project Management
WordPress
BaseCamp
MailChimp

Timeline

Professional experience for Alexandra Kriuchkova

  • Current 1 year and 9 months, since Jun 2024

    Project Manager

    Стратегічні сесії Андрія Крючкова

  • 8 months, Jan 2024 - Aug 2024

    English Tutor

    Self-employed

    - Personalized English tutoring sessions, focusing on individual student needs, preferences, interests and learning styles.- Lesson plans that align with students' goals, enhancing their language proficiency.- Constructive feedback to support continuous student improvement.- Diverse methods to make learning enjoyable and effective.

  • 2 years and 9 months, Feb 2020 - Oct 2022

    CRM Support Specialist and Data Analyst

    European Business Association

    - Analyzing work processes to identify areas for improvement and proposing innovative solutions. - Conducting thorough research, data analysis, and presentations to support optimization projects. - Collaborating closely with IT developers to define project tasks and requirements, facilitating smooth project execution. - Supervising and overseeing project implementation, ensuring milestones were met on time.

  • 1 year and 8 months, Jun 2018 - Jan 2020

    Assistant, Membership Experience

    European Business Association

    - Managing and maintaining the company's CRM system, streamlining data organization and improving customer interactions. - Providing prompt and effective technical support to customers, addressing their queries and concerns, and ensuring their needs were met efficiently. - Conducting informative presentations and individual consultations to educate customers about the company's services.

Educational background for Alexandra Kriuchkova

  • Current 3 years and 4 months, since Nov 2022

    German and Integration course

    Volkshochschule Berlin

  • 2 months, Apr 2020 - May 2020

    Training on MS Excel

    European Business Association

    https://eba.com.ua/en/development/

  • 4 months, Nov 2018 - Feb 2019

    Development programme on client service

    European Business Association

    https://eba.com.ua/en/development/

  • 3 years and 10 months, Sep 2014 - Jun 2018

    Sociology, Social Science

    Taras Shevchenko National University of Kyiv

  • 4 months, Sep 2013 - Dec 2013

    System analysis, Cybernetics

    Taras Shevchenko National University of Kyiv

Languages

  • Ukrainian

    First language

  • English

    Fluent

  • German

    Intermediate

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