Alina Adam

Front office tasks: - validating visa application appointments and documents, developing solutions for operational challenges, and ensuring understanding of greeter requirements to achieve goals. Back-office tasks: - Instrumental in facilitating the necessary document delivery processes of reconciliation, accountability, tracking, and quality assurance using analytical and customer service principles.

- Back office operations: processing projects, managing databases, performing research, handling accounting and finance tasks - Support of the organization, professional cooperation in the projects of the employer - Analyse complex requirements and use cases to develop test plans and test scripts. Develop well written test plans and test scripts. Execute test cases - Excel reports - Working in Active Directory

-Handling VISA chargebacks/disputes processes - Maintaining a strong working knowledge of numerous operating systems (i.e. banking, credit/debit processing system, fraud monitoring software, web and PC software applications, etc) and industry regulations (i.e. MasterCard, VISA, compliance and legal entities, etc). - Processing chargebacks, representments, arbitrations, pre-arbitrations, reversals, blocked amounts, fee collections, fund disbursements, as well as documentation

- Counselling clients in the gathering of information such as bank account records, loans, life insurance records, pension plan information, investment funds. - Analysing information and preparing plans best suited to individual clients' requirements; - Keeping up to date with financial products and legislation; -Schedule and prioritize work activities, effectively handling frequent interruptions while following up on commitments in a timely manner.

Open and process accounts for customers and perform account maintenance adhering to the bank´s current policies and procedures - Support client inquiries, proactively communicate with clients about regulations and changes, assure proper documentation for new and existing clients. - Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments; - Keeping up to date with financial products and legislation

-Marketing Research -Marketing -Management -Consumer Behavior

-Marketing -Management -Micro and Macroeconomics -Accounting