Alisa Krijgsman

Overlooked a portfolio of Spas: Management Contracts, Audits and Product Account Clients. - developed Spa financial projections for new and existing Spas, annual strategic plans and budgets - Spa Audits - developed Spa sales and marketing plan to drive business from Hotel and externally - conducted all necessary aspects of the Spa’s operations and business development: yield management, training, ensuring consistency in service delivery, incentive schemes

- conducted a competition and revenue analysis of sales via third-party intermediaries - renewed contracts and established new ones through cold-calling, hotel visits and contract finalization

- developed a plan & proposal for a new wine cellar: wine selection shifted from 300 to more than 500 - prepared entry for Wine Spectator Magazine Award – Received “Award of Excellence” - involved in daily operations, special event organization & individual project development

- part of the pre-opening team: developed menu and wine list, created/implemented SOP, delivered training - in charge of the Room Service operation and private functions held in villas, leading a team of 10 ONE & ONLY ROYAL MIRAGE, ARABIAN COURT - Dubai - UAE Maitre d’Hotel in 120-seat Eurasian restaurant “Eau Zone”, 5 star, 170 rooms - organized and ensured smooth service of restaurant and swimming pool, supervised a team of 15

Chef de rang and commis in room service and fine dining restaurant “Le Cinq”, 245 rooms

- involved in the pre-opening of a fine-dining Italian Restaurant - involved in the daily operations and supervision of a 150 seat buffet style restaurant - setup a Central Restaurants Reservation Desk: sales of special events, initiated event-post mortems and ensured communication of F&B activities to employees and guests - stewarding : monitored inventory, evaluated accuracy of losses and established plan on limiting

E-commerce

Food & Beverage, Rooms DIvision