Aliz Palfi

Leading a team of 9 • Coaching team members • Tracking & maintaining KPIs • Constantly working on customer experience • Managing BPI projects • Logistics with planning and plants • Producing analytics • Reporting to management • Handling escalations • Investigating complex issues • Sales & Customer calls • Large value shipments • Transition management • Nurturing an open feedback culture • Ensuring employee self-development

Coordinating the daily workload of a team of 11, parallel with my daily operational tasks. Deputy team lead. Global customer portfolio. Big volume accounts. Involvement in BPI projects. Handling calls in English and German. Collaboration with other departments (Supply Chain, Pricing, Shipping, Plants). Delivery follow up. Returns. Credit & debit notes. Sample orders. Warranty cases.

Proactive customer service (B2B) and commercial support to internal and external customers for orders, order management and logistics which includes e.g. order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence.

I was managing the orders of my customers (B2B) from the North Region (UK and Norway). I helped and assisted pro-actively whenever it was needed, via e-mail or on the phone. I was in everyday contact with the Key Account Managers of my customers as well. I was the link between the customer and Sony so I also had to manage the communication between the customer and the relevant Sony Teams. Order management. Sales support. Customer care. Multitasking, problem solving, independent work.

Supporting the sales activity of Netherland, Belgium, and the Nordic region - Sweden, Denmark, Finland, Norway -, through several processes (Sell out allowances, Rebates, Price corrections, etc). Preparing reports, processing orders and financial transactions for the customers. Working on the improvement and simplification of the workflow of processes. Actively taking part in transition of workflow from Germany.

Managing own projects within the health-economist team. Supporting of the managerial decision-making. During the projects: preparing feasibility studies, model adaptations and cost-effectiveness analyzes in Excel. Economical analysis of medicines, market analysis, budget-impact analysis. Preparing statements, tabulations. Working with databases. Keeping everyday contact with the partners (multinational pharmaceutical companies), via e-mail or conference calls.

I learned a lot about the EU's tender processes and bureaucracy. I was assisting by contracting and by workflow of the application process. Later I was helping out the financial department with preparing excel reports and calculations.

Health-economics