Ana Belen Torres Ruiz

Responsible of operations management, projects coordination, execution and quality control. Experienced in assisting clients on their shareholder meetings, M&A situations, placings, and other activism situations, through proxy strategies, execution of campaigns, vote projections, and monitoring. Wide knowledge on UK plc companies' structures and corporate governance trends

Customised cost modelling design and creation. Timelines calculation and monitoring to fulfill deadlines. Design and implementation of client engagement strategies. Responsible for improvement of operational procedures development and time sheets compliance. Market Research of the industry, sectors, competitors and potential clients – data input. Collection of statistical data, analysis and report. Providing training to new interns on different areas of the business, as per the requirements.

Customer Service assistant manager within the retail industry focused on CRM, training and client liaison. Responsible of commercial analysis and reports; due diligence; enforcing legal, health & safety requirements; communicate policy updates and next period targets; and liaising with head office and other providers. Knowledgeable in Standard Operating Procedure development for payment processes (Khronos).

E- commerce field, business and market opportunities; advertising/digital marketing tools, management of virtual communities & social media strategy, project plan, monitoring and control; customer engagement strategies, managing SEO/SEM campaigns, web optimisation and profitability.

5-year degree. Subjects addressed micro- and macroeconomics; operational processes, financial and business development, market research, data analysis and reporting, financial accounting management, marketing sector. 4º Course Project: ‘Marketing planning and management within a budget’.