Ana Ester Ausserladscheider

Customer support and sales orientated to guests and hosts, promotion of new products & services, managing bookings, complaints, supervising the authenticity of new listings in the website, personalised advising for the optimisation of profiles, development of new strategies to acquire new users to the platform and creation of new contacts with both hosts and guests enhancing long-term relations for the Spanish, Portuguese and Latinamerican market mainly , occasionally supporting other markets.

Customer Service Agent. Spanish and English. Telephone and email attention Quality coach. Monitoring calls/emails and feedback sessions with agents in Spanish and Italian. Managing knowledge including development of training sessions and briefings in close cooperatoin with training and operational teams. Data analysis and reporting to the client.

Greet and place customers, serve them, desing of menus and RRPP. In charge of orders and invontory supporting the owner.

Responsible of the shift, cashing up, orders, waitress.

Responsible of the shift, cashing up, orders, waitress.

Personal assistant of General director from the fundation. Clerical work, deal with appointments..support account manager. Tourist information at front desk, design of website, leaflets,…Research for new projects to promote the natural and cultural heritage of the region and improve the tourism

Secretary/Administrator. Assisting Property Managers/Negotiators, marketing of clients ´properties, general receptionist, filtering enquiries, arranging viewings, marketing of website. Prepare contracts.

Personal attention to different queries, clerical work

Manage new bookings, complains etc. Cooperate with both marketing and logistic departments.