Anastasiia Derevianko

• Handling arrivals & departures according to the company standards, • Handling guest feedback, requests and complaints, • Maximizing hotel revenue by promoting services, • Selection, recruitment, training, developement and coaching of FO team members, • Managing resort's Kids Club, • Analyzing guest feedback on daily, weekly, monthly as well as the quarterly basis and developing action plan for the resort and the front office team

A Key Management Position focusing on the smooth day to day operation. Representing General Manager and Executive Assistant Manager in their absence.

Assisting the Guest Relations Manager for the smooth running of the day-to-day operations. Responsible for the supervision of the Front Office department during the absence of the Guest Relations Manager.

Opening team of a new Six Senses resort in Seychelles, Six Senses Zil Pasyon.

Betreuung von Veranstaltungen,verantwortlich für die operative Ausführung der Veranstaltungsplanung und Zimmerkontrolle

Erste Ansprechpartnerin der Gäste in allen Bereichen, Sicherstellung der Zufriedenheit der Gäste durch Organisation und Umsetzung von Gästewünschen, verantwortlich für das Beschwerdemanagement, die Zimmerkontrolle bei den Anreisen, Bearbeitung von Gast-Folio

Rezeption (Check-in, Check-out, Reservierungen, Telefonannahme, Korrespondenz usw.)

Page, Guest Relations, Zentrale, Mithilfe an der Rezeption, Taetigkeit als SPA Rezeptionistin

Hotel Operations, Service Standards, Restaurant Management, Property Management Systems, Financial Management