Anca Maria Pescarasu

• Negotiated accommodation contracts for large corporate and leisure groups (up to 150 guests), having on an average 15 groups per month • Coordinated in parallel four hotels with a total of 1100 rooms • Worked with customers to align customer preferences with brand needs and actively upsold each business opportunity to maximize revenues and drive customer loyalty • Executed and supported the operational aspects of business booked including systems management

• Responsible for meeting and greeting all guests, as well as offering them all the information about the hotel and the city, relevant to their interests • Trained new hires and got them up to speed with the new systems as soon as possible • Promoted and sold various upgrades or packages to guests which could enhance their stay • Managed direct bookings and other back office duties, such as reservations from third party websites

• Provided detailed information to clients about the apartments on the market via email/phone, while identifying and qualifying customers’ needs in order for them to achieve full satisfaction with our services • Generated content on the company’s website in collaboration with the marketing department